topic Re: PAYMENT in Get Support

PAYMENT

kelenag — Wed, 27 Nov 2024 04:51:48 GMT

I Have tried umpteen times to log in my account to change my credit card expiry date which is due tomorrow the 27th of Nov. HELP

Re: PAYMENT

hTideGnow — Wed, 27 Nov 2024 04:57:29 GMT

hi @kelenag

Usually people can wait a day or even longer before you try again. But iyoit plan is expiring , so best to buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: PAYMENT

hairbag1 — Wed, 27 Nov 2024 05:04:44 GMT

@kelenag

if you still have no success updating payment method, click the orange ball on lower right side of page to get help from Customer Support.

If you have trouble logging in, use this link to message Customer Support...give them as much account info as you can ie: ph #, acct #, name on acct, PM pin #...etc...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PAYMENT

Dunkman — Wed, 27 Nov 2024 06:31:18 GMT

@kelenag

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...