Cannot access account

Triet — Wed, 27 Nov 2024 04:03:45 GMT

Hello, i cannot access my account due to the 2 step verification code going to the wrong phone number. How do i fix this?

Re: Cannot access account

hTideGnow — Wed, 27 Nov 2024 04:05:54 GMT

hi @Triet

try to get the code via email. Click Didn't receive code and then Send email. If you can login that way, go to Profile, Manage Eversafe ID and you can update the phone number there.

if you cannot login still, then ask support agent to help to update the phone number

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Cannot access account in Get Support

Cannot access account

Re: Cannot access account