topic Re: New PM account activated yet the phone not working in Get Support

New PM account activated yet the phone not working

MJLEE1 — Tue, 26 Nov 2024 22:02:29 GMT

Just transferred over to PM from Koodo. Completed everything and I was advised that my accouont and service is now activated. However, my phone number does not work. I cannot log into the account either as I cannot receive the code through text.

Re: New PM account activated yet the phone not working

Handy1 — Tue, 26 Nov 2024 22:03:48 GMT

@MJLEE1 Have you rebooted the phone yet with PM sim in the phone ? Try that if you still having issues get support to refresh your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New PM account activated yet the phone not working

hTideGnow — Tue, 26 Nov 2024 22:07:46 GMT

hi @MJLEE1 data work or not? try reboot the phone and try to put the sim in another phone to test

if same, ask support to check. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New PM account activated yet the phone not working

Kyegranger — Wed, 27 Nov 2024 02:03:35 GMT

Have you checked your APN settings? On your phone go to ; settings; Networks; access point names; they should be as follows

Re: New PM account activated yet the phone not working

MJLEE1 — Wed, 27 Nov 2024 02:47:30 GMT

Thanks for your help. I tried it, but it unfortunately didn't work.

Re: New PM account activated yet the phone not working

MJLEE1 — Wed, 27 Nov 2024 02:48:12 GMT

I opted for eSIM so that would not work. I will message them through the links. Thanks!

Re: New PM account activated yet the phone not working

hTideGnow — Wed, 27 Nov 2024 02:49:02 GMT

hi @MJLEE1

what phone do you have? iPhone? Android?

do you see a Public Mobile esim on your Settings-> Cellular screen or Sim Manager?

Re: New PM account activated yet the phone not working

MJLEE1 — Wed, 27 Nov 2024 02:49:04 GMT

I rebooted but didn't fix. I will message through the links. Thanks!

Re: New PM account activated yet the phone not working

MJLEE1 — Wed, 27 Nov 2024 02:52:50 GMT

I don't see PM esim on Sim Manager. Tried to search for it but it doesn't find it.

Re: New PM account activated yet the phone not working

hTideGnow — Wed, 27 Nov 2024 02:59:49 GMT

And @MJLEE1 did you get a Welcome email from PM? if you did, there is an esim QR code to scan and install

if not, then you will really have to wait for PM agent to reply

Re: New PM account activated yet the phone not working

MJLEE1 — Wed, 27 Nov 2024 03:09:15 GMT

I was working with an online agent and was told by him that the activation was completed and the phone should be working. That being said, I did not get a welcome email from PM. I will ask for the email then! Thank you so much!