topic Re: changing the network in the US in Get Support

changing the network in the US

coliarny — Tue, 26 Nov 2024 21:39:30 GMT

I've been to the US a few times this year and I wasn't too worried about using my phone, but it didn't work even though I have a Canada/US plan. I looked into it when I got back the most recent time and it says we need to go into the network settings and change which network I'm on. How do we know which Network in the US? Sorry I'm kinda clueless on this matter. Also loving these new CAN/US/Mex plans! hopefully they are here to stay.

Re: changing the network in the US

computergeek541 — Tue, 26 Nov 2024 21:45:00 GMT

@coliarny wrote:
I've been to the US a few times this year and I wasn't too worried about using my phone, but it didn't work even though I have a Canada/US plan. I looked into it when I got back the most recent time and it says we need to go into the network settings and change which network I'm on. How do we know which Network in the US? Sorry I'm kinda clueless on this matter. Also loving these new CAN/US/Mex plans! hopefully they are here to stay.

Most phones show the name of the network that is connected at the top of the screen. As for device's network settings, allowing the phone to autoamtically choose the network should work, but if it doesn't, you can manually choose etiher the AT&T, T-Mobile, or Verizon network to see which work best.

Re: changing the network in the US

coliarny — Tue, 26 Nov 2024 21:57:03 GMT

thank you computergeek541, that makes sense, I wish I looked into a year ago lol

Re: changing the network in the US

colleeno — Wed, 27 Nov 2024 01:12:58 GMT

@coliarny You also must have data roaming turned on in your settings.

Re: changing the network in the US

Johnnyboy66 — Wed, 27 Nov 2024 15:28:06 GMT

under the plan of US/CDN/MEX. I assume you can use it in the US/MEX without incurring roaming fee ?