topic Re: Porting problems in Get Support

Porting problems

mva5 — Tue, 26 Nov 2024 20:36:14 GMT

I ran into trouble during porting my number to PM from Lucky mobile:

During the process the PM app gave instructions “not to minimize or log out of the app”. Therefore the PM app installed the PM eSIM before I could confirm the transfer by responding to the Lucky text.

I am now in limbo with PM data working but still not transferred from Lucky. I finally got my texting working by switching back to the Lucky eSIM so that I can login here!

How do I redo the transfer? I do have a ticket submitted now.

Re: Porting problems

hTideGnow — Tue, 26 Nov 2024 20:37:32 GMT

hi @mva5

check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Porting problems

mva5 — Tue, 26 Nov 2024 20:39:40 GMT

Did that and they were unable to help me other than to tell me that the porting was unsuccessful.

Re: Porting problems

Handy1 — Tue, 26 Nov 2024 20:41:03 GMT

@mva5

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting problems

hTideGnow — Tue, 26 Nov 2024 20:42:01 GMT

hi @mva5 call them back, they can help

Check if them to confirm if the information was correct and they can resubmit the port request. Once they sent them port request again, you will receive a text shortly on your old carrier sim card and you can reply yes

Re: Porting problems

mva5 — Tue, 26 Nov 2024 20:43:59 GMT

I did try that phone number without success. Maybe I should try it again. They said they could not help.

I have messaged an agent. I probably need to wait longer for the response.

Re: Porting problems

hTideGnow — Tue, 26 Nov 2024 20:45:12 GMT

hi @mva5 trust me, that team can help. Call again as that is the faster way

Re: Porting problems

Darren21 — Tue, 26 Nov 2024 21:29:26 GMT

You can have the E sim installed from PM and still get texts from your original carrier if the line is still active. I would double check your sim settings. I had to turn off the PM sim and turn on the previous carrier sim to get messages and calls until the porting was complete. I too thought something was wrong but the texts were going through to the correct number wrong carrier. I hope this is helpful !!

Re: Porting problems

mva5 — Tue, 26 Nov 2024 21:47:47 GMT

Yes, I finally got my phone working with PM! That was a long haul!

Second phone call to Koodo/Telus was much better - more helpful person. Probably real help came from opening a ticket here.

I got caught in limbo and couldn’t receive texts due to PM app instructions not to minimize the app during the transfer process. This caused the eSIM to switch over to PM before I could respond to Lucky SMS to authorize the transfer. After that texting didn’t work so I couldn’t do anything, couldn’t login here to get help, etc. Until I got the idea to switch back to Lucky eSIM. Then I could text again and resolve this. Thanks everyone!