topic Re: add on in Get Support

add on

adkilleen79 — Tue, 04 Jan 2022 21:17:22 GMT

Hi !

I tried to add on some data to cover me until my next renewal date of June 7th.

Now it seems I have lost my basic plan.

Does this make sense?

Public Mobile sent a message that new plan does not included texting but my original package did.

Re: add on

stonechucker — Mon, 14 May 2018 13:28:12 GMT

It sounds like you have changed your plan completely, rather than adding a data addon.

You'll need to message the @CS_Agent

Re: add on

meocon — Mon, 14 May 2018 13:36:18 GMT

I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: add on

bryclops — Mon, 14 May 2018 14:37:33 GMT

You can also ask the moderators to renew your plan early which may work out cheaper than adding a data add on..

Re: add on

CS_Agent — Mon, 14 May 2018 18:07:39 GMT

@Aadkilleen79, I'm sorry to read about this issue. Please check your inbox, I just sent you a private message.

Thank you 🙂