changed method of auto payment

NATEOLS — Tue, 26 Nov 2024 17:59:19 GMT

changed method of auto payment, now can't make calls or texts

my acct doesn't show inactive or anything due, so why is my plan cancelled or not working as of this morning?

Re: changed method of auto payment

slusagm — Tue, 26 Nov 2024 18:01:48 GMT

did you make the card update after the account was suspended? you need to make a manual payment in such case to resume service. There should be a Pay Now button there

Re: changed method of auto payment

Handy1 — Tue, 26 Nov 2024 18:03:33 GMT

@NATEOLS Try to reboot the phone if you haven’t already or reset network settings , if today is your renewal day and you just updated credit card info you will need to make manual payment

You can

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

if still not right get support to investigate

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: changed method of auto payment in Get Support

changed method of auto payment

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Re: changed method of auto payment