topic Re: Address in Get Support

Address

HowieG — Tue, 26 Nov 2024 17:41:07 GMT

Trying to purchase my son a plan but website won’t recognize my address

Re: Address

slusagm — Tue, 26 Nov 2024 17:42:40 GMT

is that a new address for new area? are you putting in the address that linked to the credit card? did you start typing slowly and let the auto lookup to complete the address?

Re: Address

BKNS27 — Tue, 26 Nov 2024 17:43:48 GMT

@HowieG

First thing… you can only activate the SIM and account on the PM app on his phone.

Second, PM only looks at the Postal Code.

Re: Address

Handy1 — Tue, 26 Nov 2024 17:44:48 GMT

@HowieG Just pick closer street near you that has same postal code , also you can pick SIM card up from Telus Koodo store or order from Amazon be quicker then waiting for sim from public mobile

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: Electronics

Re: Address

HowieG — Tue, 26 Nov 2024 17:45:08 GMT

No. I have a plan with the same address. For some reason it won’t find my address

Re: Address

HowieG — Tue, 26 Nov 2024 17:46:39 GMT

Ok. Good idea. Thx

Re: Address

Immune — Tue, 26 Nov 2024 18:20:22 GMT

Contact Customer Service -

Please send a privat emessage to a Public Mobile customer support agent. https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437