topic Re: Fido Porting Issue in Get Support

Fido Porting Issue

NeilsonC — Tue, 04 Jan 2022 21:17:22 GMT

Hello Mary, @Mary_M

I'm having issues with my port from Fido. I went through all the steps to sign-up and at the very end it encountered an error and to contact an admin.

My phone is still active on the Fido network.

I believe the issue is that I used my IEMI to port instead of using my Fido account number.

My CC has been billed and I got a welcome message. I can't seem to login to the self serve account though however.

Thanks!

Re: Fido Porting Issue

meekju1339 — Fri, 04 Nov 2016 18:32:29 GMT

Yes that was the right thing to do to contact mary_m. She will manually finish the port for you. Welcome to Public Mobile 🙂

Re: Fido Porting Issue

Luddite — Fri, 04 Nov 2016 18:34:28 GMT

Send the following info in a private message to any moderator (one reaches all):

PM account email address
PM phone number
PM SIM card number

Include this additional info if your port-in has stalled more than 3 hours:

old carrier account number, exactly as shown on your bill
old carrier phone number
the name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own

Re: Fido Porting Issue

exsoldier84 — Fri, 04 Nov 2016 18:35:18 GMT

I will be porting over 2 FIDO numbers soon (when my SIM cards come in). I'm doing this for my parents. I hope there will be no issues porting from FIDO. I've had positive experience porting from Rogers already.

Good luck and hope Mary can resolve your issue.

Re: Fido Porting Issue

Luddite — Fri, 04 Nov 2016 19:13:38 GMT

@exsoldier84 Just be sure to enter the name and account number EXACTLY as it appears on their Fido account.

Re: Fido Porting Issue

exsoldier84 — Fri, 04 Nov 2016 19:16:15 GMT

@Luddite wrote:
@exsoldier84 Just be sure to enter the name and account number EXACTLY as it appears on their Fido account.

thanks for the tip!

Re: Fido Porting Issue

Brikim — Mon, 07 Nov 2016 03:36:54 GMT

I didn't have an issue porting from Fido.

Re: Fido Porting Issue

Rockdaddy22 — Mon, 07 Nov 2016 03:50:23 GMT

I think using the account number should be a must, I don't know why they even ask for IEMI, what good is that stupid number. Isn't the plan SIM specific and phone specific.