topic Re: Issue regarding Network in Get Support

Issue regarding Network

MeghaP — Tue, 26 Nov 2024 15:32:37 GMT

Hello

I just got the public mobile network motörhead ago, but J am facing so many connection and service issues. I moved to other network and I paid for the whole month which I used just for 2 day, I want to request refund for remaining period. How can I do that ?

Re: Issue regarding Network

hairbag1 — Tue, 26 Nov 2024 15:36:32 GMT

@MeghaP

no refunds with Public Mobile...or any prepaid service provider when you cancel early.

Re: Issue regarding Network

hTideGnow — Tue, 26 Nov 2024 15:37:02 GMT

hI @MeghaP

PM is prepaid provider and usually do not provide refund. But you can try.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue regarding Network

Handy1 — Tue, 26 Nov 2024 15:38:44 GMT

@MeghaP pm is pre paid service and usually no refunds . So best to use the service till day or two before next renewal to avoid losing money . Have you tried reboot the phone or reset network settings ? Can you try the SIM card in another phone if physical sim to test . Can also ask support to refresh your account / or try and ask for refund best of luck

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue regarding Network

Immune — Tue, 26 Nov 2024 16:57:18 GMT

With regards to refund other have given you suggestions - with regard to connection service it's obviously because your are in a weak PM reception area. In the past I did have major connection problems while I was with Rogers that forced me to switch to Bell that had a tower just a few KM from my home. In turn I have now switched to PM with great reception because Telus and Bell do share towers. I read that Rogers also shares towers but no idea why I had the poor almost non existent connection problem with them..