topic Re: Lost my number. Can I get it back if I subscribe again? in Get Support

Lost my number. Can I get it back if I subscribe again?

YusraH — Tue, 26 Nov 2024 04:29:30 GMT

Hi,

I have been out of country due to emergency for a while. I just returned and was unable to retrieve my phone number back because my account was suspended.

I want to retrieve my phone number as I have everything associated to that number (accounts etc).

Is it possible to request to retrieve that phone number if I subscribe again?

Re: Lost my number. Can I get it back if I subscribe again?

Rastin — Tue, 26 Nov 2024 04:50:44 GMT

If it's been more then 90 days it's not likely. If it's been less the number still your just resubscribe and your good to go

Re: Lost my number. Can I get it back if I subscribe again?

BKNS27 — Tue, 26 Nov 2024 05:06:56 GMT

@YusraH

If your account is suspended for more than 90 days. Your number will be returned to the carrier you originally got the number from. If the number is from Telus or Koodo or PM, there is a slim chance you might retrieve it back. If it is from another carrier...it is gone.

Re: Lost my number. Can I get it back if I subscribe again?

YusraH — Tue, 26 Nov 2024 05:08:37 GMT

Thanks for the answer.

May I know how I can retrieve it back? Thr number I received was from Public Mobile.

Re: Lost my number. Can I get it back if I subscribe again?

Rastin — Tue, 26 Nov 2024 05:11:06 GMT

Contact PM and ask. But it could be in use by someone else

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost my number. Can I get it back if I subscribe again?

BKNS27 — Tue, 26 Nov 2024 05:14:06 GMT

@YusraH

Try dm a CS_Agent to see if it can be retrieved. Your number will be put on hold for 90 days before it is open for new members that wants your number. You might want to call your number to see if it hasn’t been assigned to a member.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I would also suggest you lookup your number to confirm it is a Telus number.

https://www.ipqualityscore.com/free-carrier-lookup

Re: Lost my number. Can I get it back if I subscribe again?

hairbag1 — Tue, 26 Nov 2024 05:14:22 GMT

@YusraH

get a new PM sim, download the free PM app to activate a new PM account, taking a new number for now. Once you're up and running, message Customer Support to see if your old number is available to you. ( You could try dialing that number to see if it's been re-assigned to someone else...if so, you're outta luck)