topic Re: Urgent Help Needed with Public Mobile eSIM Issue in Get Support

Urgent Help Needed with Public Mobile eSIM Issue

Dny — Tue, 26 Nov 2024 03:37:32 GMT

Hi everyone,

I’m in urgent need of help right now. I recently signed up for the Black Friday deal with Public Mobile and opted for an eSIM. I installed the app and loaded the eSIM onto my phone successfully, but it couldn’t connect to the network and stayed in SOS mode. I waited the five hours mentioned in the email, but it’s been 24 hours now, and it still doesn’t work.

I googled possible solutions for eSIM issues and found advice to reset the network and delete all eSIMs. I followed those steps, but now I’m stuck. I’m trying to get a new eSIM code or reinstall it on my phone, but I can’t log into my account because it requires phone verification—something I can’t do without service.

Does anyone have any suggestions or know how I can resolve this? Unfortunately, there isn’t a retail location with customer support to assist me.

Thanks in advance for any help!

Re: Urgent Help Needed with Public Mobile eSIM Issue

hTideGnow — Tue, 26 Nov 2024 01:44:21 GMT

hi @Dny you shouldnt reinstall it. eSim can only be installed once. If you can login into the app you can go to account page and buy a new esim again.

if not, ask support agent to help. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Urgent Help Needed with Public Mobile eSIM Issue

Handy1 — Tue, 26 Nov 2024 01:44:24 GMT

@Dny If it’s in SOS it’s an account set up issue just message support and they can help to fix it for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage