topic Re: Need clarification on this plan please in Get Support

Need clarification on this plan please

rose88 — Sun, 24 Nov 2024 01:29:05 GMT

Im already on a $19 plan and wanting to switch to this plan cause of the long distance calling. Does this plan include VM (doesn’t really say), plus why does it say that I’ll earn $1.75/ month in rebate. My current $19 plan only earns 0.95 cents. Just want to make sure I’m not losing anything and actually gaining the long distance feature by switching.

Re: Need clarification on this plan please

Handy1 — Sun, 24 Nov 2024 01:32:46 GMT

@rose88 Yes all plan include voicemail no worries

Add you earn $1.75 in points every 30 days once you have earned 15 points you can redeem $15 off your bill form rewards portal @rose88

Re: Need clarification on this plan please

rose88 — Sun, 24 Nov 2024 01:34:18 GMT

Sorry to be pain. Don’t you think this rebate of $1.75 is a bit rich for a $19 plan? Thinking it’s a typo. Please refer to bottom of screen shot. Thanks again.

Re: Need clarification on this plan please

Handy1 — Sun, 24 Nov 2024 01:35:34 GMT

@rose88 Oddly enough it says $.95 cents in points here so not sure that may be typo as it’s only supposed to be 5% back in points of plan spend

but voicemail definitely included

Re: Need clarification on this plan please

Dunkman — Sun, 24 Nov 2024 01:46:06 GMT

@rose88

Do you actually see this $19 version plan in your self service account?

Existing customers have their own personalized plan offers in their My account page. Most plans offered to existing customers are more expensive than their existing plans.

Re: Need clarification on this plan please

rose88 — Sun, 24 Nov 2024 02:09:53 GMT

Yes, it showed up in my account. That’s why I was surprised being able to get extra feature for same price.

Re: Need clarification on this plan please

DennyCrane — Sun, 24 Nov 2024 02:10:56 GMT

It's 5% back in points, so a $19 plan would get you $0.95 in points. Must be a typo. Yes it includes voicemail, caller ID, call waiting, conference calling, and call forwarding.

Re: Need clarification on this plan please

Handy1 — Sun, 24 Nov 2024 02:19:30 GMT

@rose88 I suggest keeping your screen shot of the points typo or not I would think PM has to honour it otherwise it’s false advertising. . So good for proof to show support you shouldn’t have to pay for their mistake . But good catch too BTW I’m in $34 plan and only get $1.70 in points

Re: Need clarification on this plan please

rose88 — Sun, 24 Nov 2024 02:28:31 GMT

Will do. Thanks.

Re: Need clarification on this plan please

ORNGNBLK — Mon, 25 Nov 2024 11:19:44 GMT

I’m watching to see how this one plays out. I’m also on the $19 -1GB plan earning .95 back per month. Just switched to the plan you pointed out with the 1.75 points back. I had nothing to lose, so maybe the typo will work to our benefit. Fingers crossed. Thanks for catching this Rose88, never thought I’d need an extra .80 cents a month. 😞

Re: Need clarification on this plan please

rose88 — Mon, 25 Nov 2024 21:00:29 GMT

Basically got this reply from CSR just now. Not sure what to make of it as the app doesn’t really have a detailed explanation of the new sub after I made the switch. All I have to go by is the screenshot from my promo page.

Re: Need clarification on this plan please

ORNGNBLK — Tue, 26 Nov 2024 00:16:59 GMT

Thanks for sharing. My new cycle starts on Dec 22 now so I won’t know if the 1.75 points will be properly added until Jan 21. I’ll keep my screenshot handy. Maybe you can let me (us) know if they show up properly for you when yours renews.