topic Re: How to transfer reminding credit to other account in Get Support

Port requested PM

ae489 — Sun, 24 Nov 2024 01:16:06 GMT

My new provider sent a SMS to my phone to conform transfer my number to . But I I am not getting that SMS!

Could you please release my number or Port out to my new provider?

Thanks

Re: Port requested PM

hTideGnow — Sun, 24 Nov 2024 03:52:43 GMT

hi @ae489 your PM service is active and you can still receive other sms?

ask your new carrier to re-request the port

if same, ask PM to check and confirm

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port requested PM

ae489 — Sun, 24 Nov 2024 03:29:29 GMT

Bell team sent more than two times SMS to PM but I did get sms to confirm it.

Re: Port requested PM

hTideGnow — Sun, 24 Nov 2024 03:52:28 GMT

hi @ae489 if that is the case, please submit ticket with PM support agent as suggested in my earlier post

Re: Port requested PM

kb_mv — Sun, 24 Nov 2024 12:21:41 GMT

@ae489 Which sim card is in your phone right now? If it's Bell you need to take it out, replace with your old PM sim and have Bell re initiate the port request. Leave PM sim in until service stops working, then replace with Bell sim.

Re: Port requested PM

ae489 — Sun, 24 Nov 2024 15:34:08 GMT

I talk to Bell team with my other phone line which has a bell sim card. I did not talk to them by my My PM phone.

Re: Port requested PM

slusagm — Sun, 24 Nov 2024 15:39:15 GMT

doesn't matter which line you use to talk to Bell, important thing is to receive the approval text on your PM sim. Do you have the PM sim in the phone and ready to get the text? Put the PM sim back first, call Bell and ask Bell to send the port request again.

Re: Port requested PM

ae489 — Mon, 25 Nov 2024 01:49:14 GMT

Finally I get the confirmation SMS and I did transform my number to Bell.

How can I get the credit back or forward it toward my other lines on PM?

How to transfer reminding credit to other account

ae489 — Mon, 25 Nov 2024 03:02:20 GMT

Is it possible to transfer reminding credit to other account on PM?

I had two lines on PM but recently I port out one number to Bell and I do have same credit on that line. How can I transfer it to other account?

Thanks

Re: How to transfer reminding credit to other account

golfball — Mon, 25 Nov 2024 02:02:03 GMT

Unfortunately account funds are not transferable.

Also if you've already ported to Bell then that account would've been closed immediately.

Re: How to transfer reminding credit to other account

Darren21 — Mon, 25 Nov 2024 03:19:55 GMT

That's unfortunate, I know another platform you are able to gift points which is a nice feature.

Re: How to transfer reminding credit to other account

ae489 — Mon, 25 Nov 2024 23:54:57 GMT

well do u want me to complain to CCTC?

Re: How to transfer reminding credit to other account

hTideGnow — Tue, 26 Nov 2024 00:09:43 GMT

hi @ae489

we are just customers like you

and prepaid is prepaid, this is a model that is allowed and no partial refund or finds transfer are part of the policy PM has

Re: How to transfer reminding credit to other account

ae489 — Tue, 26 Nov 2024 01:30:04 GMT

I know one pf PM customer he complaint to C C T S and he get his credited back.