topic Re: Activation in Get Support

Activation

Pekpek — Mon, 25 Nov 2024 22:10:51 GMT

I tried to activate my sim a lot of time but it always saya subscription not activated.

Re: Activation

eddieO — Mon, 25 Nov 2024 22:11:12 GMT

@Pekpek have you installed the Public Mobile app on your phone and completed the activation through the app? It seems that some customers are forgetting this step and think that they can do it on the website which you cannot.

Re: Activation

hTideGnow — Mon, 25 Nov 2024 22:11:37 GMT

hi @Pekpek

is that eSIM? if it is for eSIM, check if the eSIM already installed. Check your Sim Manger and see if a Public Mobile eSIM there

if not, ask support agent for help

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation

Handy1 — Mon, 25 Nov 2024 22:11:45 GMT

@Pekpek And your using a brand new PM sim card and using the app to activate not website ? You need new never used sim and app to activate if same support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation

Darren21 — Mon, 25 Nov 2024 22:12:42 GMT

In app is easy and fast. Follow the promise and you should be good to go.