topic $29 Black Friday Plans Existing Customer in Get Support

$29 Black Friday Plans Existing Customer

DeeDeeCee — Mon, 25 Nov 2024 22:12:57 GMT

I’m looking to switch to the $29 Can/US/Mexico 10 GB plan but I don’t see it as an option in my subscription page. How would an existing customer change to this plan?

Re: $29 Black Friday Plans Existing Customer

hTideGnow — Mon, 25 Nov 2024 21:52:53 GMT

hi @DeeDeeCee PM is using a Targeted marketing approach now so people won't see all plans. Unfortunately, you are will to only change to plan available to you

but maybe support agent can help. Try asking

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: $29 Black Friday Plans Existing Customer

Handy1 — Mon, 25 Nov 2024 21:54:23 GMT

@DeeDeeCee Most likely because your current plan cost more PM don’t like or want people downgrading plan price and makes it difficult to do , they just want you to upgrade plan price . And we can only change to the plans that are available to us in our accounts to change to . So you should see the $45-55 MEX plans available

Re: $29 Black Friday Plans Existing Customer

DeeDeeCee — Tue, 03 Dec 2024 14:35:40 GMT

Just to close the loop on this. I did contact customer service and apparently it’s because it’s for new customers only so we can’t change to it.

Seems silly to me to make these kinds of restrictions given Freedom offers the same plan so now transferring seems like a better option than staying with public.

Re: $29 Black Friday Plans Existing Customer

Handy1 — Tue, 03 Dec 2024 14:47:11 GMT

@DeeDeeCee Actually small number of existing customers can get the $29 plan and only those that are in the $13 and $15 plan to encourage them to spend more it’s all based on the current plan you have what targeted offers you can get I have $13 plan and the $29 is available to me but I don’t want it I like the $13 price