topic Re: subscription suspended in Get Support

subscription suspended

Jonjon2 — Mon, 25 Nov 2024 21:04:18 GMT

i entered new payment card yesterday and today service is suspended

Handy1 — Mon, 25 Nov 2024 21:10:01 GMT

@Jonjon2 After updating credit card info you need to make manual payment

please use this link to load funds and trigger the renewal

eddieO — Mon, 25 Nov 2024 21:09:30 GMT

@Jonjon2, you should open a ticket through the Chatbot and engage with a support agent:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: