topic Re: Referral code and activation in Get Support

Referral code and activation

Jay888 — Mon, 25 Nov 2024 20:49:16 GMT

Hi,

I recently referred a friend to sign up it Public Mobile. Unfortunately she forgot to enter my referral code during the activation steps. She said she did not the option to enter the code.

Is it too late to apply my referral code for her activation? She activated her plan last night.

Thank you,

Jay

Re: Referral code and activation

kb_mv — Mon, 25 Nov 2024 20:51:35 GMT

@Jay888 It isn't too late. Ask your friend to contact customer service and explain what happened. They will fix it for her.

Edit for spelling

Re: Referral code and activation

eddieO — Mon, 25 Nov 2024 20:51:30 GMT

@Jay888 your friend will need to contact a support agent, they can add it in for her and then she will see the $10 credit within 72hrs and you will get 1 point for each month that she stay on as a customer.

Have her open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Referral code and activation

Handy1 — Mon, 25 Nov 2024 20:51:59 GMT

@Jay888 Get your friend to message support and ask them to apply it for yas

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Referral code and activation

BKNS27 — Mon, 25 Nov 2024 20:52:43 GMT

@Jay888

No worries, she just have to submit a ticket on Chatbot or dm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437