topic Re: SOS in Get Support

SOS

FLCH — Mon, 25 Nov 2024 22:14:33 GMT

New user on Public.

Esim did not activate for me. Purchased a second one and it also did not work. Data shows as SOS.

Purchased a physical sim. Still SOS.

Have restarted phone XR, checked settings, tried reaching out to the chat agents, and still no service.
Checked Primary and secondary settings and no luck.

Any one else having this issue and not get ANY help?

What is wrong with it?

Re: SOS

slusagm — Mon, 25 Nov 2024 20:47:34 GMT

did you update the sim card number for the physical sim ?

anyway, ask PM to check . You cannot open Chatbot ticket now, so message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS

Handy1 — Mon, 25 Nov 2024 20:47:49 GMT

@FLCH Sounds like account set up issue no worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SOS

Phil_Adelphus — Mon, 25 Nov 2024 20:48:53 GMT

@FLCH If you are new to Public Mobile and opted for esim initially, you will need customer service to switch to the physical sim. Use the link @slusagm gave you to contact agents.

Re: SOS

BKNS27 — Mon, 25 Nov 2024 20:49:59 GMT

@FLCH

Since you submitted a ticket to a CS_Agent. You will have to wait for their reply. Keep an eye on your avatar top right and under Messages. Depending on how busy they are. It may take up to 4 hours.

Re: SOS

FLCH — Mon, 25 Nov 2024 20:50:19 GMT

Hi! yes i did update the sim card from esim to physical and can see the physical sm card showing on my profile now. still showing SOS