topic Sign in Problems in Get Support

Sign in Problems

terttu — Mon, 25 Nov 2024 19:38:53 GMT

I set up an account for my elderly mother so she could use a simple burner phone in case of emergencies. The burner phone does not receive text messages. When I try to sign in to My Account (on the App and on the web) I get a code sent to my cell phone. I enter the code and it is accepted. Then another code is sent to the burner phone, which stymies the sign in process. Can anyone help solve this issue?

Re: Sign in Problems

hTideGnow — Mon, 25 Nov 2024 19:41:28 GMT

HI @terttu

you need to sign in to the system with the code sent via Sms once. After that, you can click "Didn't receive code" and "Send email" to get the code on email. So, can you put the sim card in your phone once more time to get through that steps and test the get code via email process?

if that does not work, then you can ask support to check

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sign in Problems

Handy1 — Mon, 25 Nov 2024 19:41:37 GMT

@terttu Try and clear wbebrowswer cache and open new window and try again incognito mode / private mode instead . If still same and no luck get support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sign in Problems

computergeek541 — Mon, 25 Nov 2024 19:41:55 GMT

@terttu wrote:
I set up an account for my elderly mother so she could use a simple burner phone in case of emergencies. The burner phone does not receive text messages. When I try to sign in to My Account (on the App and on the web) I get a code sent to my cell phone. I enter the code and it is accepted. Then another code is sent to the burner phone, which stymies the sign in process. Can anyone help solve this issue?

The 2FA code for your mother's account and for your account (if you also have one) are different. The code for your account cannot be used to log into your mother's account. For your mother's account, try the resend code/didn't get code button to have the 2FA code sent either through a phone call or by e-mail.