topic Re: Got charged after porting out in Get Support

Got charged after porting out

Sammykwan — Mon, 25 Nov 2024 20:01:12 GMT

I got charged $20.60 after porting out.

For that charge, I don’t get any sms, email or any other notification, and since I am not unsubscribed, I can’t see any payment transaction of my account online.

I think there is a mistake on the charge and would like to get it refund.

Re: Got charged after porting out

DennyCrane — Mon, 25 Nov 2024 15:11:30 GMT

There are no additional charges because Public Mobile is a prepaid service. There also aren't any refunds or credits if you port out mid cycle. If you were charged it was likely your auto pay subscription, but that also means your port did not go through and your line is still active.

Please provide more details. Was this the same amount as your usual charge every 30 days? Are you sure your Public Mobile isn't still active?

Also note that we are customers just like you. To get in touch with staff you need to use the chat bot and open a ticket.

Re: Got charged after porting out

Sansan — Mon, 25 Nov 2024 16:15:18 GMT

@Sammykwan as already indicated, there are no credits or refunds for porting out mid cycle. However, since you no longer have access to the account, if you want to discuss payments and account details with an agent, you can click on the link below to contact Public Mobile directly. Once submitted, watch the envelope icon top right for their reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Got charged after porting out

Sammykwan — Mon, 25 Nov 2024 16:48:32 GMT

now i got charged after porting out, is there any hidden cost?

Re: Got charged after porting out

hTideGnow — Mon, 25 Nov 2024 16:52:06 GMT

hi @Sammykwan

no hidden cost, but you sure the port was completed? You can receive calls with your new carriers? Can you still login My Account? If you can, then the port was not completed

or you can message support agent for help to process refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Got charged after porting out

Sammykwan — Mon, 25 Nov 2024 19:26:36 GMT

It’s completed, and because I am not a subscriber of public now, I can’t see what u are charging me.

Re: Got charged after porting out

hTideGnow — Mon, 25 Nov 2024 19:29:53 GMT

HI @Sammykwan

I am just customer like you 🙂

message support and they will process the refund

Re: Got charged after porting out

Sammykwan — Mon, 25 Nov 2024 19:51:53 GMT

Thanks for ur advice.

I found that using public mobile is very frustrated. Especially English is not my first language, it is very easy for me to miss read their statement and hard for me to communicate with the CS. Other companies have physical shop or agents for me to talk to them directly in my first language which makes life much easier.