topic Re: My questions marked as SPAM in Get Support

My questions marked as SPAM

alegator_23 — Mon, 25 Nov 2024 16:00:09 GMT

Not sure why my question posts marked as spam ?

Had some questions before switch to PM, and looks like i can't go through even with simple questions on the plans.

Please advise.

Thanks.

Re: My questions marked as SPAM

Handy1 — Mon, 25 Nov 2024 16:04:55 GMT

@alegator_23 could have been the system filter for whatever reason , but what’s your question about the public mobile plans ?

Re: My questions marked as SPAM

alegator_23 — Mon, 25 Nov 2024 16:15:09 GMT

@Handy1, trying to reply, but after writing the questions and pressing on reply , the message can't be seen anymore.

Re: My questions marked as SPAM

alegator_23 — Mon, 25 Nov 2024 16:16:13 GMT

will try to split the question,

CAN / US / MEX plan with Unlimited Canada, US and Mexico wide minutes and messaging plus unlimited international text and picture messaging

Does it mean that i can call / text /use data between and within these 3 countries (as didn't find anything about US->US, MEX-> MEX) ?
Please confirm ?

Re: My questions marked as SPAM

Handy1 — Mon, 25 Nov 2024 16:17:06 GMT

@alegator_23 Yes you can use in all 3 countries to call to and from using talk text and data no worries

Re: My questions marked as SPAM

hTideGnow — Mon, 25 Nov 2024 16:18:39 GMT

hi @alegator_23

yes, you can use the service in US and Mex like you are in Canada

Also, you can call and recieve calls within these 3 countries, no additional charges

Re: My questions marked as SPAM

alegator_23 — Mon, 25 Nov 2024 16:19:05 GMT

Second question

Wanted to confirm regarding data on plans CAN/US/MEX, in case you have exausted all of your data (50GB) will the data completely stop, or will it reduced to the lower speeds ?

Per offer details:
Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, Internet traffic, environmental conditions, applicable network management policies and other factors. Please refer to Public Mobile’s Network Traffic Management Policies here for further information.

Need to be sure, as don't want to be stuck without data , if I have used all 50GB.

Re: My questions marked as SPAM

Yummy — Mon, 25 Nov 2024 16:19:33 GMT

Sometimes PM filters are to aggressive and if post has a link or numbers or dollar values it might consider it as spam.

Just do rewording and post again.
If Oracles consider your post as repetitive, abusive or repetitive they might remove it.

Re: My questions marked as SPAM

Handy1 — Mon, 25 Nov 2024 16:23:41 GMT

@alegator_23 No once the data bucket is used up it will just stop working , only 5G non roaming plans have the unlimited throttled data to 512kbps once reg plan data bucket is used up

until your next renewal or you would then need to buy data add on u til your next renewal in that case @alegator_23

Re: My questions marked as SPAM

alegator_23 — Mon, 25 Nov 2024 16:25:13 GMT

Interesting, very confusing, as due to the fact that i couldn't post questions here i have asked the same question through the chat AI and got this answer:

When you exhaust all of your data on the CAN/US/MEX plan with 50GB, you will still have unlimited data available at a reduced speed of 512kbps until your subscription renews. So, your data will not completely stop, but the speed will be reduced.

Super confusing, any way to confirm 100 percent ?

Re: My questions marked as SPAM

hTideGnow — Mon, 25 Nov 2024 16:27:30 GMT

hi @alegator_23

no, all Roaming plans do not have unlimited reduced speed. So, if you used up the 50GB on that plan , data will stop working until renewal

Re: My questions marked as SPAM

Handy1 — Mon, 25 Nov 2024 16:28:19 GMT

@alegator_23 You can confirm with support , but also it will say in the plan description if it has unlimited data like this example here

Re: My questions marked as SPAM

alegator_23 — Mon, 25 Nov 2024 16:29:31 GMT

and last 2 questions.

MFA from banks will work in 3 countries CAN/US/MEX (SMS sent from Canadian bank) ?

If i port number to PM, can it be ported to TELUS, or there are some restrictions due to being one group ?

Thanks

Re: My questions marked as SPAM

Handy1 — Mon, 25 Nov 2024 16:34:32 GMT

@alegator_23 You should still be able to use 2FA in all 3 countries , but you can also install authenticator app to help ensure it will work .
but if you port number to PM you can always port it back to Telus or to whom ever you want afterwards