topic Re: Customer Service in Get Support

Customer Service

Amelie22 — Mon, 25 Nov 2024 16:04:57 GMT

Is there a way to talk to a real person? I transferred my number 2 days ago and my text, call and data haven’t been working and I can’t seem to be able to reach anyone after 2 days. I can’t make a ticket or whatever because there keeps being random errors that prevent my from submitting it. Please someone help!! SOS

Re: Customer Service

eddieO — Mon, 25 Nov 2024 16:08:28 GMT

@Amelie22 did you leave your old carrier's SIM card in your phone when you requested to transfer/port in your existing number? If so, you should have received a text from the old company where you need to respond "yes" within 90 minutes. Did this happen for you? Did you try restarting your phone after porting request?

Re: Customer Service

hTideGnow — Mon, 25 Nov 2024 16:12:35 GMT

hi @Amelie22

so, you cannot even make outbound calls? It is a problem with the sim or account setup. Support agent will have to review the account and fix

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Customer Service

Amelie22 — Mon, 25 Nov 2024 16:13:49 GMT

Thanks so much! Yes I have an old sim in my phone and I answered yes to to text from my old provider but still not working so I’ll message them directly thank you