topic Re: email and password do no match in Get Support

email and password do no match

elsa21 — Mon, 25 Nov 2024 13:19:03 GMT

How to do to log in my account if I get message that email adress and password do not match

Thanks

Re: email and password do no match

computergeek541 — Mon, 25 Nov 2024 13:21:57 GMT

@elsa21 wrote:
How to do to log in my account if I get message that email adress and password do not match

Assuming that both were typed correctly, please use the password reset option.

Re: email and password do no match

elsa21 — Mon, 25 Nov 2024 13:38:34 GMT

I have reset the password, but with my recovery email which is associated with my other account. How can I do

Re: email and password do no match

eddieO — Mon, 25 Nov 2024 13:46:58 GMT

@elsa21 reach out to a support agent to help you sort things out, hopefully you didn't try using an email address for more than one account in Public Mobile as this will really mess things up. The link below will allow you to send a private message to a support agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: email and password do no match

elsa21 — Mon, 25 Nov 2024 14:14:24 GMT

Thank you! I just messaged a support agent. No I used a different email adress for each account