topic Re: Different Accounts Offered Different Plans in Get Support

Different Accounts Offered Different Plans

Ponder — Mon, 25 Nov 2024 08:13:43 GMT

My friend's account has this offer, but I do not see it on my account as an offer.
Does anyone know why? How is that fair?
He has the $15 250MB plan. I have the $25 1GB plan.

Re: Different Accounts Offered Different Plans

BKNS27 — Mon, 25 Nov 2024 09:48:13 GMT

@Ponder

Unfortunately, PM targets members with different plans. Not every members will be offered the same plan that others have in their account.

I agree that it is not fair but you can only switch to plans offered in your account.

Just have to wait until Boxing Day or Christmas deals in your account.

Re: Different Accounts Offered Different Plans

ORNGNBLK — Mon, 25 Nov 2024 10:31:18 GMT

Hi Ponder, it’s part of a game called marketing, but moreover it’s upselling. 99% of offers will be for more expensive plans, making downsizing difficult, but not impossible. I’ve read comments on here about certain members achieving the downsized plans via agent support, or by strategically moving down in plans when you can (keep checking your offers and you might, as BKNS27 said “Just have to wait until Boxing Day or Christmas deals in your account”) Not sure if this helps, but best of luck to you!

Re: Different Accounts Offered Different Plans

computergeek541 — Mon, 25 Nov 2024 11:13:33 GMT

Re: Different Accounts Offered Different Plans

hTideGnow — Mon, 25 Nov 2024 12:58:05 GMT

Hi @Ponder

if you have a $25 plan now, you will only see another $25 plan with 20GB data, and other more expensive plan

PM has changed to a Targeted marketing approach and only selected plans are shown and can be changed to.

You might want to check with support and see if they can help to downgrade to the $20 plan you want, no guarantee, only some lucky one got their help

Re: Different Accounts Offered Different Plans

Ponder — Tue, 26 Nov 2024 05:59:38 GMT

@computergeek541

Access denied.

Re: Different Accounts Offered Different Plans

computergeek541 — Tue, 26 Nov 2024 09:27:57 GMT

@Ponder wrote:
@computergeek541
Access denied.

Please note that post was only a placeholder left to indicate that duplicate content was removed from this thread. The page that the link goes to isn't supposed to accessible.