topic Re: Cannot change Subscription to Black Friday Deal in Get Support

Cannot change Subscription to Black Friday Deal

RobShortTheVIX — Sat, 23 Nov 2024 05:49:00 GMT

I have access to all Black Friday deals except the $29 10 GB CAN/US/MEX plan I am currently on the $34 CAN/US 50GB plan but use no more than 2GB on average. I assume I cannot downgrade since all options available to me are upgrades only. Do I need to port my number to another carrier and return as a new customer?

Rob

Re: Cannot change Subscription to Black Friday Deal

computergeek541 — Sat, 23 Nov 2024 05:48:42 GMT

@RobShortTheVIX wrote:
I have access to all Black Friday deals except the $29 10 GB CAN/US/MEX plan I am currently on the $34 CAN/US 50GB plan but use no more than 2GB on average. I assume I cannot downgrade since all options available to me are upgrades only. Do I need to port my number to another carrier and return as a new customer?

Sorry, but existing customers can only switch to plans offered to them by Public Mobile. Opening a new/another Public Mobile account is an option.

Re: Cannot change Subscription to Black Friday Deal

hairbag1 — Sat, 23 Nov 2024 05:48:55 GMT

@RobShortTheVIX

only plans available are those you can see in your plan menu. With PM now...it's a challenge to downgrade to more desirable plans.

Re: Cannot change Subscription to Black Friday Deal

Oil_dogg — Sun, 24 Nov 2024 23:25:44 GMT

That's what I had to do last spring when the offer I wanted was for new subscriptions only.

Re: Cannot change Subscription to Black Friday Deal

BobMah — Mon, 25 Nov 2024 04:30:00 GMT

Seems ridiculous that you have to port out with Freedom(for example) and then port back in. I’ve opened up a ticket but haven’t heard back yet. Will be making a CRTC complaint as well.

Re: Cannot change Subscription to Black Friday Deal

computergeek541 — Mon, 25 Nov 2024 05:16:06 GMT

@BobMah wrote:
Seems ridiculous that you have to port out with Freedom(for example) and then port back in. I’ve opened up a ticket but haven’t heard back yet. Will be making a CRTC complaint as well.

The CRTC doesn't handle these types of complaints from customers.

Re: Cannot change Subscription to Black Friday Deal

BobMah — Mon, 25 Nov 2024 21:00:21 GMT

The CRTC will refer the complaint to both CCTS and competition bureau. The Ministry gets information about complaints.

The whole purpose of the legislation is to see more competition in Canada, reduced pricing amongst the big three, and more transparency. The big providers continue to play games and make it hard to get fair pricing. It’s only with complaints to the government about what’s going on, that there’s some pressure on providers to be fair with consumers.