topic Public Mobile Points When Using Vouchers? in Get Support

Public Mobile Points When Using Vouchers?

tsunami604 — Mon, 25 Nov 2024 04:29:08 GMT

Hi, 2 questions regarding public mobile points

1 Do you still get 5% public mobile points on the portion paid using vouchers?

2 Do you get 5% public mobile points on the portion when redeeming points?

thanks

Re: Public Mobile Points When Using Vouchers?

hairbag1 — Mon, 25 Nov 2024 04:49:22 GMT

@tsunami604

you get 5% on total plan costs...regardless of how it's funded.

Re: Public Mobile Points When Using Vouchers?

DennyCrane — Mon, 25 Nov 2024 05:10:35 GMT

1) Yes

2) No, as your bill is reduced by the points and you only earn points in the net spend

Re: Public Mobile Points When Using Vouchers?

hairbag1 — Mon, 25 Nov 2024 05:18:53 GMT

@tsunami604

to use points to reduce regular plan costs, customer has to manually redeem 15 points which will be shown as $15 in your account. Then, when regular plan renewal occurs, that $15 gets used and the balance owing gets paid from on file credit card. The points you get for that renewal are 5%...regardless if paid with all or portion in redeemed points.

Re: Public Mobile Points When Using Vouchers?

computergeek541 — Mon, 25 Nov 2024 05:25:10 GMT

@hairbag1 wrote:
@tsunami604
to use points to reduce regular plan costs, customer has to manually redeem 15 points which will be shown as $15 in your account. Then, when regular plan renewal occurs, that $15 gets used and the balance owing gets paid from on file credit card. The points you get for that renewal are 5%...regardless if paid with all or portion in redeemed points.

There are no additional points awarded for points that are redeemed for account balance eventually used to pay for the plan. I actually mistakenly thought as you did before as well, but it's not the case. @DennyCrane has provided the correct answer.

Re: Public Mobile Points When Using Vouchers?

DennyCrane — Mon, 25 Nov 2024 05:23:39 GMT

@hairbag1 Incorrect. Points are not the same as cash; it's a discount you get on your bill. You only earn points on the amount you pay in cash (card or voucher).

You can see in September my points were 0.70 less because I redeemed 15 points for $15 off my bill.