topic Re: Can not add QR code eSim to my phone in Get Support

Can not add QR code eSim to my phone

Wenzgh — Mon, 25 Nov 2024 01:38:41 GMT

Re: Can not add QR code eSim to my phone

hTideGnow — Mon, 25 Nov 2024 01:41:01 GMT

With the error, it might be because the esim already install by the PM app (hence no need to manually install ). I assume the esim just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can not add QR code eSim to my phone

hTideGnow — Mon, 25 Nov 2024 02:07:54 GMT

Hi @Wenzgh

reboot phone and try again. But before doing so, make sure the PM esim not already there, it can't be installed again

Re: Can not add QR code eSim to my phone

Wenzgh — Mon, 25 Nov 2024 01:56:29 GMT

Re: Can not add QR code eSim to my phone

Wenzgh — Mon, 25 Nov 2024 01:58:04 GMT

Re: Can not add QR code eSim to my phone

Wenzgh — Mon, 25 Nov 2024 02:01:07 GMT

I did check my email to find my QR code when I try to add QR code to my phone it shows unable to activate eSim card

Re: Can not add QR code eSim to my phone

hTideGnow — Mon, 25 Nov 2024 02:07:38 GMT

hi @Wenzgh

no, you might not need to can the QR code at all, I think the esim is there

Please check Settings-> Cellular screen and see if the PM esim is there

Re: Can not add QR code eSim to my phone

Wenzgh — Mon, 25 Nov 2024 02:11:17 GMT

PM eSim was not in my cellular screen

Re: Can not add QR code eSim to my phone

hTideGnow — Mon, 25 Nov 2024 02:12:39 GMT

HI @Wenzgh then you really need support to help to sort it out. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage