topic Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account. in Get Support

Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

AJ32 — Sun, 24 Nov 2024 20:55:19 GMT

I am trying to move to Public from another carrier. I subscribed to Public but am now getting messages from Public that it needs to send a message to my previous phone number to fully activate my public account. BUT I am not getting SMS messages from previous carrier.

The Public info says that if I press resend code, then will get option to send to email instead of to SMS, But I do not receive this option.

So I am going round and round in a very frustrating loop. Need to somehow have Public send email codes and not SMS codes

Can someone help?

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

hTideGnow — Sun, 24 Nov 2024 20:59:16 GMT

hi @AJ32

check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

BKNS27 — Sun, 24 Nov 2024 21:42:06 GMT

@AJ32

Do you have the old SIM in your phone to get the text from your old carrier?

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

Dunkman — Sun, 24 Nov 2024 22:09:20 GMT

@AJ32

Also, your current carrier plan needs to active to receive the port request text. Is your present plan active?

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

AJ32 — Sun, 24 Nov 2024 23:16:09 GMT

Thank you for sending number. They did not reslve problem but were helpful and you and the lady on teh phone gave me back confidence in Public! I was getting ready to give up!

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

SMClarke — Mon, 25 Nov 2024 01:18:05 GMT

can I also get the number i've been stuck waiting on the for the past 8 hours and no response. I'm having the same issue with porting my number

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

hTideGnow — Mon, 25 Nov 2024 01:19:17 GMT

hi @SMClarke

can you make outbound calls? it is only a porting issue (and porting team can help) if you can make outbound calls but not receiving inbound

I just sent the number to you, check your Community inbox

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

SMClarke — Mon, 25 Nov 2024 01:20:35 GMT

i can't make or recieve calls but im going to use my daughter's phone to call them

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

hTideGnow — Mon, 25 Nov 2024 01:24:03 GMT

hi @SMClarke

if you cannot even make calls, that is not porting but account setup. You have to submit ticket for agent to check

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving SMS messages to previous carrier and cannot 'fully activate' Public my account.

SMClarke — Mon, 25 Nov 2024 01:27:12 GMT

the issue started with porting my number today, i didn't get any confirmation messages from PM but my account says that it is my number.