topic Re: Funds in Get Support

Funds

oluchiagwanihu1 — Tue, 04 Jan 2022 10:06:19 GMT

Hello,

I had 6 dollars in my publis mobile account and topped it with 15 dollars. Instead of seeing an increase, I just saw 15 dollars. What do I do

Re: Funds

t_p — Fri, 26 Nov 2021 12:21:01 GMT

@oluchiagwanihu1 wrote:
Hello,
I had 6 dollars in my publis mobile account and topped it with 15 dollars. Instead of seeing an increase, I just saw 15 dollars. What do I do

@oluchiagwanihu1

Can you post a screenshot of your Transaction history? and Overview page?

Edit: If you don't want to do it, then contact CS for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

Re: Funds

Dunkman — Fri, 26 Nov 2021 14:31:36 GMT

@oluchiagwanihu1

As mentioned above, screen shot your payment history page (omit personal information). What is showing as available funds? What was charged on your credit card?

You may have possibility just topped up to the total of $15. Your credit card may have been charged $9 + taxes. Knowing your payment history/transaction history would give us more information.

Re: Funds

Anonymous — Fri, 26 Nov 2021 16:55:13 GMT

@oluchiagwanihu1

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

and review your account payment history and transaction history,

which plan you have $!!

and how many rewards you have $!!

$plan - $2 Autopay - another rewards = total ... and the Tax you will see at credit card transaction history,

Re: Funds

esjliv — Fri, 26 Nov 2021 21:39:13 GMT

@oluchiagwanihu1 wrote:
Hello,
I had 6 dollars in my publis mobile account and topped it with 15 dollars. Instead of seeing an increase, I just saw 15 dollars. What do I do

@oluchiagwanihu1

Sounds like you may have selected "Amount Owing" instead of "Other Amount" for $15.

Yes, check your Payment History area on your Self Serve account (or credit card charges).