topic Re: Billing in Get Support

Billing

Ashley1661 — Sun, 24 Nov 2024 20:55:37 GMT

I got billed for 2 payments today when I was re-subscribeing

Re: Billing

hTideGnow — Sun, 24 Nov 2024 20:58:23 GMT

you sure one of them is not just pending charge?

and did you check My Account and see if the extra is stored as Available funds as a cedit? If it is there, you can choose to let it stay and it will be used for next renewal

but if you want support to check and issue refund, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing

Handy1 — Sun, 24 Nov 2024 21:02:55 GMT

@Ashley1661 If one charges is just pending it should fall off , but check your account payment history did public mobile charge you twice ? If not charges are posted

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing

computergeek541 — Sun, 24 Nov 2024 21:40:36 GMT