topic Re: help to cancel port request. in Get Support

help to cancel port request.

dmrls28 — Mon, 25 Nov 2024 05:54:41 GMT

I'm trying to switch providers and am shopping around. I am trying to leave public but when I tried porting my number, i got a message that says "your current provider tells us you already have a port request open with another provider". can you please help me cancel my port request?

Re: help to cancel port request.

hTideGnow — Sun, 24 Nov 2024 20:12:58 GMT

HI @dmrls28

maybe you have requested porting twice?

but you can ask support agent to confirm if there is any pending port out request.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: help to cancel port request.

Handy1 — Sun, 24 Nov 2024 20:16:17 GMT

@dmrls28 Just reply NO to the confirmation text to port

Re: help to cancel port request.

Pixelguy — Sun, 24 Nov 2024 20:29:39 GMT

Hi dmrls28,

If you did not reply to the port request text, it will automatically expire after 90 minutes. Subsequently, as mentioned you can reply No to the text to cancel.

Hope this helps!

Re: help to cancel port request.

dmrls28 — Sun, 24 Nov 2024 20:38:14 GMT

problem has been solved, thank you everyone!