topic Re: Port not complete in Get Support

Port not complete

Goldilox — Mon, 25 Nov 2024 05:55:22 GMT

I just joined and I ended up with two lines, business and primary. My Primary says I am still with Bell and the Business says PM. I cannot receive text messages to verify, nor from androids, but can get imessages. I can't call out. I don't think it propogated properly. Can't talk to a CSA keep getting an error message saying OOPS, currently unavailable.

I would like to talk to a real person to walk me through this. I am ready to just quit and go to another company I am so frustrated. I need my phone for work calls.

thanks

Re: Port not complete

hTideGnow — Sun, 24 Nov 2024 19:45:39 GMT

HI @Goldilox

you should have only one esim there

If you still have the old carrier physical sim card, remove it. If the old carrier sim is an esim, go back to Settings-> Cellular, disable the old carrier esim, then reboot the phone. After phone is reboot, you should see the PM esim is the only one and change it to Primary. Then reboot phone again and then Reset Network settings on the phone

Now, your PM sim should work without problem

But if that still does not work, you can submit ticket with CS agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port not complete

Dunkman — Sun, 24 Nov 2024 19:46:44 GMT

@Goldilox

More details would be helpful.

Did you try to port over two phone lines (ie. one business, one personal line)? Did you respond yes to Bell's port confirmation text? Is both lines not working properly?

eSIM versus physical SiM card?

Might want to try a simple reboot of the phone.

I know that it is frustrating when things don't properly activate.

Re: Port not complete

Goldilox — Sun, 24 Nov 2024 20:24:25 GMT

Did as you stated and I can call out now, but still not receiving text msg for verification codes, and cannot receive texts from androids. I have an iphone. now my texts to imessages are going green(as texts)

Re: Port not complete

hTideGnow — Sun, 24 Nov 2024 20:38:29 GMT

hi @Goldilox can you receive inbound calls?

if not, the port was not completed. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox