topic Cannot use eSIM number in Get Support

Cannot use eSIM number

Wenzgh — Sun, 24 Nov 2024 19:57:02 GMT

I tried to use the new eSim on my phone, but it’s not working!!! Help please!!!!

Re: Cannot use eSIM number

Handy1 — Sun, 24 Nov 2024 19:59:41 GMT

@Wenzgh In your phone settings , sim manger ensure you have PM eSIM enabled/set to primary , if iPhone make sure you toggle on “turn on this line “ and rest network settings . And disable or remove old sim if you have one

if you still have issues get support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot use eSIM number

hTideGnow — Sun, 24 Nov 2024 20:02:04 GMT

hi @Wenzgh

how you setup the new esim? is that a new activation? or just an existing activation but you put esim on another phone?

Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. (Also, make sure no other sim is showing up there. If you have old esim, disable it. If you have another physical sim, remove it. Then reboot)

Then Reset Network Settings.

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage