topic Re: Issue Redeeming Points for Bill Credits in Get Support

Issue Redeeming Points for Bill Credits

Nateklein — Sun, 24 Nov 2024 19:40:16 GMT

I just finally redeemed 45 points, 15 points for $15 of credits 3 times. Then I only received $15 of bill credits just once. I even got Three separate emails: each time saying:

"You’ve cashed in 15 Points for BillCrd-$15.

This credit will be applied towards your next renewal date.

Your new points balance is 5.3."

Instead of the balance dropping by 15 each time. Can someone help me?

Re: Issue Redeeming Points for Bill Credits

hTideGnow — Sun, 24 Nov 2024 19:42:01 GMT

hi @Nateklein

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue Redeeming Points for Bill Credits

Handy1 — Sun, 24 Nov 2024 19:43:13 GMT

@Nateklein Log out of account and log back in with new webroswer using incognito mode private mode , or check the app instead . Might just be cache issue if still not right with your email confirmation send that to support to investigate what went wrong

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage