topic Re: 3g, 4g or LTE? in Get Support

3g, 4g or LTE?

victorbell — Tue, 04 Jan 2022 21:17:16 GMT

I am new PM user from Oakville Ontario. I have activated the service today using my unlocked Samsung Galaxy S7. Regrettably, after the activation, I found that my phone informing me that I connected to 3g and not to LTE service. Speed Test have shown the download speed around 9Mbps and upload around 1.2Mbps. Network Signal Info App shows me that I connected to HSPA+ and not LTE service. I traveled on QEW from Trafalgar Rd to 3rd Line but nothing changed... HSPA+ and very slow Speed Test Results. Does Public Mobile provide real LTE signal everywhere and in particular in Oakville?

Thank you for your answers in advanced!

Re: 3g, 4g or LTE?

nishufan — Fri, 04 Nov 2016 18:14:49 GMT

Hi @victorbell

PM provides LTE services in Canada. Make sure you have correct APN setting.

For Android phone:

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Re: 3g, 4g or LTE?

MajorCheese — Fri, 04 Nov 2016 18:15:16 GMT

Make sure your APN settings are correct. See here: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3.

Re: 3g, 4g or LTE?

victorbell — Fri, 04 Nov 2016 18:20:42 GMT

Than you for your replay!

My APN settings looks perfectly fine....

Name: Mobile Internet
APN: sp.mb.com
Proxy: blank
Port: blank
Username:blank
Password:blank
Server:blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type:blank

APN Type:internet+mms

Re: 3g, 4g or LTE?

ckl — Fri, 04 Nov 2016 18:21:43 GMT

If you go into your Settings => Mobile Networks => Network Mode, what option is enabled? You should have an LTE/WCDMA/GSM(Auto Connect) option and it should be checked. If you don't have an option with LTE in it, please give us the model number of your phone.

Thanks.

Re: 3g, 4g or LTE?

victorbell — Fri, 04 Nov 2016 18:30:01 GMT

The Problem that under Network Mode I have just WCDMA+GSM(auto connect) mode. The model is SM-G930W8

Re: 3g, 4g or LTE?

Luddite — Fri, 04 Nov 2016 18:31:06 GMT

This ref helped someone else: S7 Data

Re: 3g, 4g or LTE?

meekju1339 — Fri, 04 Nov 2016 18:34:47 GMT

I go to oakville often and I always have LTE coverage. It must be an apn setting for you. I have an iphone so mine is set automatically

Re: 3g, 4g or LTE?

victorbell — Fri, 04 Nov 2016 18:43:31 GMT

Thank you Luddite! Use the 4G LTE Switch app. Everythin looks normal right now. May be very useful for new customers that come from Wind Network.

Thank you again!

Re: 3g, 4g or LTE?

ckl — Fri, 04 Nov 2016 19:16:31 GMT

@victorbell What carrier were you with before you ported over? Wind?

I checked your model number and it looks like your phone supports all the right frequencies for LTE coverage. However, depending on which carrier you were with before, the firmware might have the LTE option removed in software.

https://www.frequencycheck.com/compatibility/9YqWiAl/samsung-sm-g930w8-galaxy-s7-td-lte-samsung-hero/canada

If this is the case, you will have to follow @Luddite's guide to turn it on manually, but the downside is the setting is lost on reboot. @Luddite@ Great find

Any other method to have LTE show up in the menus, so you don't have to manually change it all the time, would most likely result in a factory reset (you will lose the information and settings on the phone).

Re: 3g, 4g or LTE?

victorbell — Fri, 04 Nov 2016 21:21:42 GMT

You are absolutely right. Reboot reset new setting back. LTE was removed by Wind that I used before switching. I am looking for permanent solution. I will contact Samsung and will update.

Thank you again!

Update: You can turn on LTE choosing LTE only in 4g Switcher to get LTE data available but... it will void your voice. It is really ridiculous what Wind has done to my device!

Re: 3g, 4g or LTE?

victorbell — Sat, 05 Nov 2016 02:03:20 GMT

Update1: Maybe the problem was solved and this information will be useful for switchers from Wind network that own Samsung phones.

1 Dial *#2263# (RF Band Selection) from your Phone Dialer. ServiceMode menu should be opened.
2 Choose option Band Selection
3 Choose LTE/WCDMA/GSM option
4 Choose LTE/WCDMA/GSM Auto option
5 Choose More in the right upper corner.
6 Choose Back
7 Choose Back
8 Choose End

Restart the phone. Wait some time and LTE connection should appear.

Enjoy.

No problems keeping the settings after a restart on the phone.

Disclaimer: PLEASE BE AWARE THAT ANY INFORMATION YOU MAY FIND IN THIS POST MAY BE INACCURATE, MISLEADING, DANGEROUS FOR YOUR PHONE.

USE THIS INFORMATION AT YOUR OWN RISK

Re: 3g, 4g or LTE?

Krishna — Sat, 05 Nov 2016 02:28:21 GMT

Solution for phone's with LTE radio bands that don...
Go check it out

Re: 3g, 4g or LTE?

Krishna — Sat, 05 Nov 2016 02:29:32 GMT

Now after boring you with all the detail, you probably want to know if there is a simpler solution... well there is one. I found a 4G switcher app on the playstore by BaseMobi which can switch between GSM, CDMA, WCDMA, LTE, etc bands instantly so long as your phone has supported bands and of course your carrier has those bands. I used this app the entire time when I was back home so I could have LTE. Now it's the same story, activated my PM sim and only had 3G internet... redownloaded the app, selected the option for the phone to switch between LTE and GSM and voala, I know have LTE again on my phone

Re: 3g, 4g or LTE?

victorbell — Sat, 05 Nov 2016 02:38:48 GMT

Look on messages 9-11

I have used this app. Unfortunately, you are going to lose all new settings after a reboot and have to apply them again. It is the temporary solution.

Re: 3g, 4g or LTE?

Leafs_win — Sun, 06 Nov 2016 02:57:15 GMT

Hey all,

Problem: Used the post above to access 4G LTE, but lost ability to send/recieve phone calls

Preface: I recently ported my Samsung Note 4 over to Public Mobile from Wind.

This post was very helpful to me for accessing the 4G LTE network, however, after dialing *#2263# I did not have the option of LTE/WCDMA/GSM. Rather I had to pick two out of the 3. I believe that Telus has all 3 types of networks so choosing only two would be less that ideal.

What I did was set my preference for LTE and that did the trick. However, doing so did not allow me to recieve phone calls (but voicemail runs on LTE so that's how I figured it out).

To solve both the LTE and call issue I re-entered *#2263# and selected Automatic.

This allowed me to call my confused uncle back. When I tried to explain what happened, he was less than interested.

Re: 3g, 4g or LTE?

w1ck3d64 — Fri, 11 Nov 2016 19:30:17 GMT

Hi All,

I ported over an unlocked Wind Samsung Galaxy S7 and I had the same issues as most people (stuck at WCDMA/GSM). I downloaded the app "4G LTE Switcher" from the Play Store and put the setting to "LTE/GSM (PRL)" which fixes the problem (so that it can go on 3G if LTE is not available). Setting it to "LTE Only" would kill my signal and put the phone in "Emergency Calls Only" mode.

Hopefully this helps you guys out!

Re: 3g, 4g or LTE?

sheytoon — Sat, 12 Nov 2016 04:53:40 GMT

Look into changing your phone's CSC. Beware this procedure will reset your phone to factory defaults.

CSC code changes default functionality on Samsung phones for different carriers and countries. Look up the proper code to change from Wind to Telus or Koodo or PM.

1. Launch your phone’s dialer, and type in the following code, and replace the IMEI text via your phone’s IMEI number. “*#272*Phone’s IMEI Here#”

2. Your phone will automatically pop up a screen, with some fancy codes all over it. Don’t freak out yet.

3. You will notice some codes with a radio button beside each and every one of it. These are the CSC codes that your galaxy device supports.

4. All you need to do is select the one code that fancies you, and head over back to home.

5. Now, your device will automatically restart, and factory reset itself.

Re: 3g, 4g or LTE?

Leafs_win — Tue, 15 Nov 2016 18:35:52 GMT

Hey,

I am glad that things worked out well for you. On a negative note (don't mean to be a debbie downer) I would be cautious about downloading apps such as you described. The reason is that the apps can sometimes have spyware that can for example track your key strokes or track your web browsing history. They can then sell this data to marketers.

As the saying goes, there is no free lunch. The coding to switch networks is relatively simply and should be available in your phone's OS. I am not saying that your app has spyware, but I am saying that you should consider the possibility.

Cheers.

Re: 3g, 4g or LTE?

KMR — Wed, 05 Jul 2017 03:24:44 GMT

This is very helpful. I got LTE + signal after choosing the right band selection... many thanks! No more 3g!