topic Cannot Get Any Support in Get Support

Cannot Get Any Support

Buszaj — Sun, 24 Nov 2024 18:11:16 GMT

I need some HUMAN support to log into my account and cancel a subscription. I'm not able to log into the app via phone as the eSIM was purchased for a friend and they are no longer here.

I cannot create a service ticket due to issues with the website

I cannot send a private message to support due to issues with the website

Re: Cannot Get Any Support

Handy1 — Sun, 24 Nov 2024 18:13:14 GMT

@Buszaj get support to remove credit card on file right away to ensure you won’t be charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Get Any Support

hTideGnow — Sun, 24 Nov 2024 18:13:40 GMT

HI @Buszaj

no worries, support can help. Message them and ask them to remove the credit card

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Get Any Support

Buszaj — Sun, 24 Nov 2024 18:17:57 GMT

Thank you very much, I've used that link to send a message to the CS_Agent

Re: Cannot Get Any Support

computergeek541 — Sun, 24 Nov 2024 18:18:26 GMT