topic Re: Poor signal in Get Support

Poor signal

Peterhddh — Sun, 24 Nov 2024 17:40:41 GMT

and why am I on LTE instead of 5G

Re: Poor signal

computergeek541 — Sun, 24 Nov 2024 17:41:25 GMT

@Peterhddh wrote:
and why am I on LTE instead of 5G

Which phone model do you have? It may not be compatible with Public Mobile's 5G network.

Re: Poor signal

hairbag1 — Sun, 24 Nov 2024 17:41:48 GMT

@Peterhddh

could be no 5G in your vicinity. Could be you've selected LTE in Settings.

Re: Poor signal

hTideGnow — Sun, 24 Nov 2024 17:42:28 GMT

HI @Peterhddh

what phone do you have? I guess yours is a 5G phone?

try Reset All Networks and see if it works

Then confirm your network mode is set to Automatic

if possible, test your sim card in another phone as well

Last, if you need support to refresh your account,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Poor signal

Handy1 — Sun, 24 Nov 2024 17:46:45 GMT

@Peterhddh You need to select 5G network in phone settings but if you have s20 series phone it won’t get the 5G network like it can with Telus for example

Re: Poor signal

fixin1 — Sun, 24 Nov 2024 17:58:40 GMT

@Peterhddh - Here are the system requirements for 5G to work on an iPhone with Public Mobile:

Has to be on iOS 16.5 or later
Has to be an iPhone 12, 12mini, 12 pro, 12pro max or newer, or an iPhone SE 3rd gen from 2022.
Has to have 5G Coverage

Re: Poor signal

Peterhddh — Sun, 24 Nov 2024 18:02:09 GMT

Im using iphone 13pro max ios 18. Cant be phone problem

Re: Poor signal

computergeek541 — Sun, 24 Nov 2024 18:02:21 GMT

Re: Poor signal

Handy1 — Sun, 24 Nov 2024 18:04:10 GMT

@Peterhddh nope it will work

Also need to be in 5G areas also for it to work

Re: Poor signal

hTideGnow — Sun, 24 Nov 2024 18:03:51 GMT

HI @Peterhddh

make sure you have the latest iOS and Carrier Profile

then Reset Networks Settings. And go to Network mode to make sure the mode is set to 5G Auto or you can try 5G On

and try in different area, and maybe try your sim card on another phone

Re: Poor signal

hairbag1 — Sun, 24 Nov 2024 18:08:37 GMT

@Peterhddh wrote:
Im using iphone 13pro max ios 18. Cant be phone problem

Starting to appear like maybe you in an area not covered by 5G...only LTE. Use this link to see if that's the case.

https://www.telus.com/en/mobility/network/coverage-map