topic Re: Black Friday Deal in Get Support

Black Friday Deal

LouiseCropley — Sun, 24 Nov 2024 17:49:43 GMT

Hi there, my friend showed me this deal for Can-US-Mex ,$29. I don' t see it on my plan. To confirm, I can use this plan while in the US?

Re: Black Friday Deal

hTideGnow — Sun, 24 Nov 2024 17:48:50 GMT

HI @LouiseCropley

PM is using a targeted Marketing scheme now. Now everyone sees every plan and you can only change to plans on your My Account's Change Subscription page

So, what plan amount you have? do you see the $35 and $45 roaming plans? would those work for you?

Re: Black Friday Deal

slusagm — Sun, 24 Nov 2024 17:50:13 GMT

if you cannot see the plan, then you cannot change to it

but you can try asking PM to help and see if they are willing to help. Just use the Orange chatbot icon to create a ticket with PM and ask

Re: Black Friday Deal

Handy1 — Sun, 24 Nov 2024 17:50:41 GMT

@LouiseCropley It’s because your trying to lower your plan price and public mobile don’t like people downgrading plan price just like them to upgrade plan price so they make it difficult to lower plan price . So we can only change to the plans that are available to us to switch to in our accounts . Also remember when changing plans to use then change in renewal option and not immediately or you lose money on your current cycle / no pro rating for unused time as PM is pre paid provider and no refunds

Re: Black Friday Deal

LouiseCropley — Sun, 24 Nov 2024 17:53:56 GMT

I see it now. Does this mean, if I select the $29 plan, I can use it in the USA?

Re: Black Friday Deal

computergeek541 — Sun, 24 Nov 2024 17:54:50 GMT

Re: Black Friday Deal

LouiseCropley — Sun, 24 Nov 2024 17:55:05 GMT

As in, I don't have to pay for roaming during this period?

Re: Black Friday Deal

hTideGnow — Sun, 24 Nov 2024 17:55:36 GMT

hi @LouiseCropley

yes. With a Caanda-US-Meixco plan, you can use your service, call , text, and data in US and Mexico like you are in Canada, No extra roaming charges

Re: Black Friday Deal

Handy1 — Sun, 24 Nov 2024 17:56:28 GMT

@LouiseCropley Yes all the CAN/US /MEX plans have roaming built into the plans no need to buy anything else and you can use it in all 3 countries to and from for calls text and data

Re: Black Friday Deal

DennyCrane — Sun, 24 Nov 2024 17:57:04 GMT

@LouiseCropley Yes, you can use it in the US, Mexico, and of course Canada.

Is that the main webpage or the Change Subscription area of your account? Just because it's on the website doesn't mean it's available to you. What plan are you on? If your current plan is more than $29 you likely can't change to that one.

Re: Black Friday Deal

LouiseCropley — Sun, 24 Nov 2024 17:59:31 GMT

Actually, when I try to login to change subscription I don't see the $29 plan anymore.

Re: Black Friday Deal

hTideGnow — Sun, 24 Nov 2024 18:00:57 GMT

hi @LouiseCropley

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

in case you really don't see it again, since you have the screenshot, show support the screenshot and ask them to help.

Re: Black Friday Deal

hairbag1 — Sun, 24 Nov 2024 18:12:50 GMT

@LouiseCropley wrote:
Actually, when I try to login to change subscription I don't see the $29 plan anymore.

To see the plans available to you, you must log in to your account...not all plans are available to you. If you don't see it available in your plan menu, then you're outta luck.