topic Payment issue in Get Support

Payment issue

Jobanc — Sun, 24 Nov 2024 17:23:31 GMT

My payment was due today it was scheduled to automatically come out of my debit card. I forgot to add funds as I don’t use that account much. I received a text saying your plan did not renew but when i go to website or the app to make a payment it says you are subscribed and money will be automatically taken out. I do have enough funds in the account now but don’t want the service to be cancelled.

Re: Payment issue

Handy1 — Sun, 24 Nov 2024 17:26:52 GMT

@Jobanc If service is working nothing to worry about if your service not working you need to hit the “pay now and resume service button “ if you don’t see that you can

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment issue

softech — Sun, 24 Nov 2024 17:27:24 GMT

@Jobanc

it wont got cancelled yet, you have 90 days to resume service

To resume services now, please use this link to add enough fund and reboot and phone

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment issue

hTideGnow — Sun, 24 Nov 2024 17:27:57 GMT

HI @Jobanc

just login My Account now and click Pay and Resume Services to resume your service