topic Re: Referral credit in Get Support

Referral credit

Khaled2312 — Sun, 24 Nov 2024 17:45:27 GMT

I subscribed with public, I was referred by another account but I didn't get my 10 dollars in the account

Re: Referral credit

BKNS27 — Sun, 24 Nov 2024 16:50:48 GMT

The $10 credit will apply in your account in 72 hours. The account that gave the referral, the 1 point/month will be applied on the next renewal date.

Re: Referral credit

hTideGnow — Sun, 24 Nov 2024 16:51:03 GMT

HI @Khaled2312

the credit will be added to your account within 72 hours. Please wait 3 days and check again

if it is not there, you can ask Pm support to check.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Referral credit

Khaled2312 — Sun, 24 Nov 2024 16:52:57 GMT

You were so helpful

Re: Referral credit

Darren21 — Sun, 24 Nov 2024 18:30:09 GMT

It took until the next payment date to see my $10 credit. I was worried as well bit it definitely did come through. It's a credit rather than a discount so it's applied afterwards towards future service I guess.

Re: Referral credit

Jona500 — Sat, 15 Mar 2025 13:55:22 GMT

You have to wait for the next billing cycle. Some of the replies say 72 hours but for me I had to wait for my next payment before the $10 credit was applied.