topic Plan switch in Get Support

Plan switch

Shashi2 — Sun, 24 Nov 2024 15:25:57 GMT

I changed my plans but it looks same

Re: Plan switch

hTideGnow — Sun, 24 Nov 2024 15:26:57 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan switch

Handy1 — Sun, 24 Nov 2024 15:30:11 GMT

@Shashi2 Could be cache issues , check again on new web browser and use incognito mode / private mode . Or check in the app instead . If using the app already clear app cache or uninstall the app and re install it and check again . If still wrong get support to investigate what went wrong

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage