topic Phone number transfer no completed after 7 days in Get Support

Phone number transfer no completed after 7 days

kddonald82 — Sun, 24 Nov 2024 14:14:53 GMT

I applied for plan with esim

I can't receive sms or calls

I can't complete id verification for my account

I can't speak with a person only chatbot.

I already paid for first month.

Re: Phone number transfer no completed after 7 days

Handy1 — Sun, 24 Nov 2024 14:09:20 GMT

@kddonald82 if chat bot not working try this link

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number transfer no completed after 7 days

hTideGnow — Sun, 24 Nov 2024 14:14:35 GMT

hi @kddonald82 can you make outbound calls? did you receive a text from your old carrier on you old sim card and you replied Yes?

the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Phone number transfer no completed after 7 days

kddonald82 — Sun, 24 Nov 2024 14:26:05 GMT

Yes I can make a calls. I already deleted old sim card and closed my account

Re: Phone number transfer no completed after 7 days

hTideGnow — Sun, 24 Nov 2024 14:29:54 GMT

hi @kddonald82 if you closed the account yourself, that would be where the problem is. Old account has to be left opened. The porting process will close the account for you after all is completed

if you really closed the account yourself before the number was ported and you need the number back, you will have to contact your old carrier and resume service. Once that part is sorted out, you will have to call the PM porting team number I sent you and also them to resend the porting request over