cant rememer pin

Goodyearave — Wed, 20 Nov 2024 00:58:32 GMT

Re: cant rememer pin

hTideGnow — Wed, 20 Nov 2024 00:59:37 GMT

hi @Goodyearave

the account pin? you can reset it using this link

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: cant rememer pin

Chalupa_Batman — Wed, 20 Nov 2024 01:03:23 GMT

Hey @Goodyearave

How to Reset Your Account PIN

If you need to reset or change your account PIN, this process requires direct assistance from a Customer Support Agent. This guide is applicable to customers with an account PIN. Resetting or changing your account PIN cannot be done through *611.

Steps to Reset or Change Your Account PIN

Contact Customer Support

Submit a ticket to our Customer Support Agents to request a PIN reset or change. You can start the process here.

Check for Responses

Keep an eye on the Public Mobile Community for a response from a Customer Support Agent (CSA), or check your email for notifications indicating a response.

Follow Instructions

Once contacted by a CSA, follow their instructions to securely reset or change your account PIN.

Important Notes

Account PINs are essential for accessing certain account features, so keep your new PIN secure and confidential.
The ability to reset or change your account PIN is available to customers who have set up an account PIN already.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: caant remember pin how do I reset

softech — Fri, 22 Nov 2024 15:33:09 GMT

@Goodyearave

use this link to reset pin

https://myaccount.publicmobile.ca/en/account/reset/pin

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