topic Re: Out of service in Get Support

Out of service

stretching99 — Sun, 24 Nov 2024 05:15:02 GMT

Why it takes so long? I don't have phone service since Nov.13

Re: Out of service

TheSterlinger — Sun, 24 Nov 2024 05:21:35 GMT

@stretching99 really? Novembre 13? Did you create a ticket? Anyone looking into it for you?

You can send a mess to a rep to look into your account to see what's happening. Use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Out of service

Rastin — Sun, 24 Nov 2024 05:21:43 GMT

Your going to need to contact PM for this. Only customer here on this forum. You could give us a little info about what going on and maybe we can make some suggestions that may help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Out of service

stretching99 — Sun, 24 Nov 2024 05:33:43 GMT

Friends of mine phoned & went to a couple of mobile phone outlets to enquire regarding the problem. Telus said

they are in the process switching the control with BCE. The problem has been broadcasted by Global TV on Nov.18. I still cannot Make or receive any phone call.

Re: Out of service

TheSterlinger — Sun, 24 Nov 2024 05:39:48 GMT

Hmm, use the link below for agents to look into it for you.

Re: Out of service

Rastin — Sun, 24 Nov 2024 05:43:16 GMT

So are you a new customer? If so did you port your number in and this is where the problem started? If so it could be that the port failed or is stuck. Have you tried your old sim in your phone an see if it's still working?

Re: Out of service

hTideGnow — Sun, 24 Nov 2024 08:46:04 GMT

hi @stretching99

there has been many voice problem this week. But with the number of posts, it could be just a regional issue or only problem with selected phones as I don't think it affect the mass subscribers and certainly no problem with me. Which province and city you are at? What phone do you have? Other than voice, does mobile data work?

did you try your sim card on another phone?

Re: Out of service

stretching99 — Sun, 01 Dec 2024 16:28:25 GMT

I should have been informed before they change the system . Now can anyone kindly tell me how to down the required software to my cell phone please . I am 76 years old and I don't use the phone much.