topic Re: USA voice in Get Support

USA voice

Likambo2007 — Sun, 24 Nov 2024 02:16:09 GMT

I'm in LA. I have data and SMS, but no voice calls. I'm on T-Mobile LTE network. Other networks don't work.

Re: USA voice

softech — Sun, 24 Nov 2024 02:17:44 GMT

@Likambo2007

what phone do you have? it could be a lack of VoLTE issue (or your phone not whitelisted on PM's VoLTE list)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: USA voice

hTideGnow — Sun, 24 Nov 2024 02:19:05 GMT

hi @Likambo2007

Your phone might not be on PM's VoLTE whitelist. Although one reported that PM has opened up the list to more phone, but that was not confirmed

try change the network mode to 2G and test calls again

Re: USA voice

Handy1 — Sun, 24 Nov 2024 02:21:17 GMT

@Likambo2007 If your phone not on the PM volTE white list making voice calls could be difficult. If it’s not on the list you have to try phone set to 2G/3G and connect to T mobile

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: USA voice

Likambo2007 — Sun, 24 Nov 2024 02:31:44 GMT

Selecting 2G (GSM only) works for voice, but it cuts off data.

Re: USA voice

Likambo2007 — Sun, 24 Nov 2024 02:37:34 GMT

I don't have VoLTE option. It's a Samsung S20 5G.

Re: USA voice

softech — Sun, 24 Nov 2024 02:39:08 GMT

@Likambo2007

S20 is not on the whitelist 😞

you will have to rely on the T-Mobile 2G option, which I understand is not reliable

So, a better workaround is to use a VoIP apps to make and receive calls using the number assigned by the VoIP app

Re: USA voice

Euyghn — Sun, 24 Nov 2024 14:37:56 GMT

Reset your network settings and try again. This worked for me to solve a similar issue when I changed my number using the app.

Re: USA voice

CS_Agent — Sun, 24 Nov 2024 14:51:05 GMT

Hi there,

Thank you for reaching out! My name is Maria and I will gladly assist you with this.

Please open a new conversation, a private one so we can check your account

Respectfully,
Maria_G
Public Mobile CS_Agent

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