topic Re: Hearing Problem in Get Support

Hearing Problem

Sheh — Sun, 24 Nov 2024 01:50:04 GMT

Cell giving lot of issues. Incoming and Outgoing calls unable to hear on a regular basis.

This has been an going issue. Its frustrating. Any help getting this fixed would be appreciated.

Thank you

Re: Hearing Problem

Handy1 — Sun, 24 Nov 2024 00:47:11 GMT

@Sheh Try rebooting the phone or reset network settings, if still no luck maybe ask support to refresh your account

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Hearing Problem

slusagm — Sun, 24 Nov 2024 00:48:27 GMT

did you try Reset All Neworks on your phone? did you try your sim card on another phone?

Re: Hearing Problem

hTideGnow — Sun, 24 Nov 2024 00:48:42 GMT

HI @Sheh

it could be a network issue but could also be a device problem

First, try Reset Network settings.

Also, try to use headset, wired or bluetooth. This can rule out if it is just a device problem

Also, if you have another phone around, test the sim card there

Re: Hearing Problem

Darren21 — Sun, 24 Nov 2024 00:57:50 GMT

As silly as it sounds double check that both the microphone and speaker are not obstructed. I had a mic and charging issue and it was simply packed with debris. It's a quick and easy first step. A hard reset on your device is a second quick option as well.

Re: Hearing Problem

Rastin — Sun, 24 Nov 2024 01:20:21 GMT

Sounds like what darreh21 said. Your speakers are plug up with dirt.