topic Changing from physial sim to esim in Get Support

Changing from physial sim to esim

JP201020101 — Sat, 23 Nov 2024 23:47:02 GMT

Can I change from physcial sim to esim in order to activate service today? I accidentally selected physical sim when signing up for service. Stores in my area are closd for the day.

Re: Changing from physial sim to esim

hairbag1 — Sat, 23 Nov 2024 23:47:39 GMT

@JP201020101

download the Public Mobile app to your cell, create account and order esim..they're free today ! Welcome to Public Mobile.

Re: Changing from physial sim to esim

JP201020101 — Sat, 23 Nov 2024 23:55:56 GMT

Hello,

I've followed your directions and it brought me to the plan checkout page. My credit card was already billed for the plan and physical sim, but I want to change it to esim without being billed for the plan at $ 35 again lol

Re: Changing from physial sim to esim

hTideGnow — Sat, 23 Nov 2024 23:52:59 GMT

hi @JP201020101 yes you can. But you need support to help with that as you like cannot login the app at this point

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing from physial sim to esim

JP201020101 — Sun, 24 Nov 2024 14:20:50 GMT

Hello,

@CS_Agent Support still hasn't replied to my message about this issue. I was hoping to activate today and have services up and running for the 2 accounts.

Re: Changing from physial sim to esim

hTideGnow — Sun, 24 Nov 2024 14:26:40 GMT

hi @JP201020101 they usually reply quick. But message them again now and check the community inbox for their reply