topic Buying a replacement SIM - Invalid Address in Get Support

Buying a replacement SIM - Invalid Address

Christine_H — Sat, 23 Nov 2024 22:28:21 GMT

I want to buy a replacement SIM. I need a physical SIM because my phone won't work with eSIMs.

I went to Profile and clicked Shop SIM card now. I selected SIM Card ($10) and I copied the address in my profile and put that as the shipping address. When I try and pay, I get the messages:

Invalid address

Your selected address doesn't match the one in your profile. Select this option if you'd also like to update the address in your profile.

Obviously, this is a malfunction in the system because I actually copied and pasted the address in my profile.

Can anyone assist?

Thanks!

Re: Buying a replacement SIM - Invalid Address

Christine_H — Sat, 23 Nov 2024 22:31:22 GMT

I also selected the option to update the address in my profile and it still didn't work..

Re: Buying a replacement SIM - Invalid Address

Handy1 — Sat, 23 Nov 2024 22:35:45 GMT

@Christine_H With Canada post strike I would just go pick one up from Telus Koodo store or order one from Amazon $4.99 there right now be much quicker . Even at best of times SIM cards from public mobile can take as long as 3 weeks to arrive

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: Electronics

Re: Buying a replacement SIM - Invalid Address

hTideGnow — Sat, 23 Nov 2024 22:44:48 GMT

hi @Christine_H don't buy from PM online, buy from Telus or Koodo or Mobile Klinik store, it's quicker, or buy from Amazon

Telus or Koodo or Mobile Klinik store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/