topic 5G in Get Support

5G

Mark68 — Sat, 23 Nov 2024 18:51:50 GMT

Hi I have a Samsung S20 Fe is is phone compatible on public mobile for 5G

Re: 5G

HALIMACS — Sat, 23 Nov 2024 18:21:49 GMT

Yes it is, @Mark68

Re: 5G

Handy1 — Sat, 23 Nov 2024 18:23:21 GMT

@Mark68 No sorry the Samsung s20 is 5G compatible phone but can’t access 5G network with public mobile like it can with Telus . I write thread on this last year and there’s a work around but quite involved have a look

S20 and 5G

Solved: Samsung s20 5G -

Re: 5G

computergeek541 — Sat, 23 Nov 2024 18:46:04 GMT

@Handy1 wrote:
@Mark68 No sorry the Samsung s20 is 5G compatible phone but can’t access 5G network with public mobile like it can with Telus . I write thread on this last year and there’s a work around but quite involved have a look
S20 and 5G
Solved: Samsung s20 5G -

The customer doesn't have a Samsung Galaxy S20 (S20, S20 FE, and S20 FE 5G are different models), but yes, the same information applies.

Re: 5G

softech — Sat, 23 Nov 2024 18:48:24 GMT

@Mark68

it is a known issue that S20 series does not work well with PM or Koodo, mainly because it was blocked on the OS level, an agreement between Telus and Samsung because both Koodo and PM did not have 5G support when S20 was introduced. Yes, PM and Koodo both supporting 5G but it is too late and Samsung no longer update the OS to allow the phone to use 5G on PM

But even with you connected on LTE, your speed shoudl still be as good as you are on 5G network (close to 200Mbos) Please try "Reset All networks" on your phone first, and also test the phone in different area

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/m-p/1043676#M728790